Data processing agreement
We sign a data processing agreement with you, as GDPR requires, listing the tools involved.
How we work
Five steps, from the first conversation to everyday use. With clarity about what we'll do, how it will work and what will still need a person.
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1
Understand
We get to know your business and the process you want to improve.
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2
Prioritise
We choose one specific, realistic opportunity to start with.
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3
Propose
We set out the solution, the scope and the price, in writing.
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4
Build
We build it, test it with real cases and fine-tune it.
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5
Support
We show you how to use it and check that it works the way you expected.
Technology that fits your business, not the other way round.
Close contact
You work directly with the person who designs and builds your solution.
Business sense
We start from a specific need, not from whatever tool is in fashion.
Tailored solutions
We take into account your processes, your resources and what your team already knows how to do.
Clarity
We explain what we're going to do, how it will work and what will still need a person.
Continuity
Setting it up includes helping you use it. We won't leave you with a tool nobody understands.
"We'll draft a reply for you to review." AI helps; the decisions are still yours.
Your data and your clients' data, well looked after.
We work with sensitive information: enquiries, documents, client data. These are our commitments on every project.
Professional tools
We use business versions where your data isn't used to train AI models. Never personal accounts.
EU servers wherever possible
We prioritise providers that host data in Europe. Where that isn't possible, we only use those that offer the safeguards GDPR requires.
Only the data that's needed
The AI only gets the information it needs for each task. Everything else stays in your systems.
Secure access in your name
Accounts and credentials in your company's name, with two-factor authentication and minimum permissions. When we finish, we return or delete the data.
Transparent AI
Assistants that talk to your clients say they're an AI, and there's always a way to reach a person.
Decisions about people, made by people
We don't build systems that score or reject candidates, clients or employees. The AI prepares and sorts; you decide.
We explain it in writing
Every project includes a clear summary of which data is used, where it's stored, who has access and what happens at the end.
What people usually ask us.
Got another question? Write to us and we'll get back to you.
What if what I need isn't on the website?
That's the most common case. The examples are just a sample: tell us which task takes up your time and we'll tell you whether we can solve it, either by connecting your tools or by building something to measure, like a booking diary or a portal for your clients.
Do I need to know about technology or AI?
No. You can come with something as specific as "I waste a lot of time answering the same questions". We find the right tool and explain it with examples.
Do I have to change the programs I already use?
Usually not. First we try to connect what you already use, like email, spreadsheets or your management software. We only suggest a new tool if it genuinely makes the work simpler.
Will the AI reply to my clients on its own?
Only if you decide it should. In many cases the most useful set-up is for the AI to draft a reply or sort the information and for a person to review it. We always explain which part still needs a human.
How much does it cost?
It depends on the scope. Each project has a fixed price that we agree before we start. We also offer diagnostic or training sessions and an optional maintenance service.
How long until something is up and running?
We start with one specific process so you see results soon. We set the exact timeline in the proposal, depending on what needs to be built and tested.
What happens to my company's and my clients' data?
We handle it in line with GDPR: we sign a data processing agreement, use professional tools that don't train on your data and prioritise EU servers. We explain in writing where the information is stored and who has access. See our commitments.
Can the AI make decisions for me?
That's not how we work. The AI drafts, organises information and flags what's worth checking, but important decisions, especially those that affect people, are always made by someone on your team.
Which task would you like to get off your plate?
Tell us and we'll be honest about whether we can help. The first conversation comes with no commitment.